high5my Commitment

Responsible Gambling with high5my

high5my believes a good gaming experience starts with players who manage themselves well. This page explains the control tools, warning signs and how to get support when needed.

For players aged 21+ only

24/7 support available

Account controls in your hands

Important reminder: Online gambling at high5my is for individuals aged 21 and above only. If you are under age, please leave this website.

Core Principles

What Is Responsible Gambling?

Responsible gambling means playing with awareness — knowing your own limits, using money set aside for entertainment, and stopping when needed. high5my provides various tools and support so your playing experience stays enjoyable without affecting your daily life.

Slots, live casino and sports betting are entertainment, not a steady source of income. Losses are part of the game, and every player needs to accept this before they start playing. Think of the money wagered as the cost of entertainment — the same as going to the cinema or travelling.

Quick guide: Set money and time limits before you start. Never chase losses, and never play with borrowed money or money meant for daily needs.

Warning: Gambling can be addictive. If you feel that gambling is starting to affect your daily life, contact high5my support or seek professional help immediately.

Play for entertainment — not to solve financial problems

Clear limits — set deposit, time and loss limits

Do not chase losses — stop at the limit you have set

Protect young people — make sure individuals under 21 cannot access your account

Ask for help early — it is better to reach out than to wait for things to get worse

Control Tools

Controls Are in Your Hands

high5my gives players full control over their gaming experience through tools that are easy to use directly from their account.

Daily Deposit Limit

Set the maximum amount you can put into your account each day, week or month. Once the limit is reached, the system will not allow any additional deposits until the next period begins.

Playing Time Limit

Choose how long you want to play in a single session. The system will remind you when the time limit is nearly reached and automatically suggest a break so you do not get carried away.

Loss Limit

Set the maximum loss amount you are willing to take before your account stops betting activity for a set period. This helps you stay within your planned budget.

Playing Break (Cool-off)

Need a short break? Activate a playing break for 24 hours, three days or seven days. During this period, your account is locked from all betting activity without needing to contact support.

Self-Exclusion

If you feel you need to stop completely, the self-exclusion option lets you close access to your high5my account for a longer period — from one month up to several years.

Activity History Review

Monitor a full record of your deposits, withdrawals and betting activity at any time. Being aware of your own playing patterns is the first step to staying responsible.

Warning Signs

Signs to Watch Out For

Gambling addiction often starts gradually. Recognise these signs in yourself or someone close to you before things become more serious.

Borrowing money to gamble or cover losses

Chasing losses — continuing to play hoping to win back money already lost

Lying to family or friends about gambling activity or the amount of money wagered

Unable to stop even after intending to do so

Neglecting responsibilities at work, in the family or financially because of gambling

Feeling anxious or irritable when not playing

Using money meant for daily needs such as rent, bills or food expenses to gamble

Self-Assessment

Ask Yourself

If you answer "yes" to two or more of the following questions, consider contacting high5my support or seeking professional help.

Have you ever felt guilty or ashamed after gambling?

Have people close to you ever expressed concern about your gambling habits?

Have you ever tried to stop but were unable to?

Have you ever wagered money that was meant to be used for other needs?

Has gambling become a way for you to escape stress or personal problems?

Practical Steps

How to Activate Self-Exclusion

Self-exclusion is a firm but important step for players who feel they need a break from betting activity. high5my makes this process straightforward without unnecessary questions.

An active self-exclusion cannot be cancelled before the period ends. This is the protection you are giving yourself.

Log in to your high5my account

Go to Account Settings and look for the Responsible Gambling or Account Controls section.

Choose the type of control you want

Whether a temporary break (cool-off), a deposit limit or full self-exclusion — choose based on what you need right now.

Set the period you want

For self-exclusion, choose a period from one month up to several years depending on your decision.

Confirm via live chat support

Contact the high5my 24/7 support team via live chat to confirm your request. Our team is ready to help in Bahasa Melayu at any time.

Professional Help

Available Support Resources

high5my encourages players who need help to reach out for ongoing support — whether through our platform or external channels.

high5my Live Chat Support

Our support team operates 24 hours a day, 7 days a week in Bahasa Melayu and English. If you need guidance on control tools or want to talk about your playing habits, we are here to help without any judgement.

Support Email

Send an email to our team at [email protected] for enquiries related to responsible gambling, self-exclusion requests or any concerns you have about your account.

Local Support Organisations

Malaysia has organisations and counselling services that can help those affected by gambling addiction. Reach out to a recognised mental health or counselling service in the country to get more in-depth assistance.

Family and Friends Support

Sometimes, an honest conversation with someone close to you is the most effective first step. You are not alone — many people have been through the same situation and have overcome it with the support of those around them.

Play Smart

Ready to Play More Responsibly?

Use the control tools available at high5my, set your limits, and enjoy a more managed playing experience. If you have any questions, our team is ready to help 24/7.

Manage My Account FAQ

Q&A

Frequently Asked Questions About Responsible Gambling

The minimum age to play at high5my is 21. This is an absolute requirement enforced at the account registration stage. Anyone found registering with false age information may have their account permanently closed and their balance returned in accordance with the stated terms.

Yes, you can set a daily, weekly or monthly deposit limit directly through your account settings. Once the limit is set, the system will block any deposit that exceeds that amount until the next period begins. Limits can be lowered at any time, but increasing a limit requires a waiting period for your own protection.

You can apply for self-exclusion through your account settings or by contacting our 24/7 live chat support team. State the exclusion period you want and our team will process your request immediately. While a self-exclusion is active, you will not be able to log in or make any transactions on that account.

No. Self-exclusion is designed as a firm protection — it cannot be cancelled before the set period ends. This is to ensure your original intention is respected and that you have enough time to fully step away from betting activity.

The first step is to acknowledge the situation — that takes courage. Contact the high5my support team via live chat or email to activate self-exclusion right away. After that, consider seeking professional help from a counsellor or organisation that specialises in gambling addiction. Talking to a trusted family member or friend can also help you through the recovery process.

Yes. The high5my customer support team operates fully in Bahasa Melayu and English, 24 hours a day, 7 days a week. You can reach us via live chat or email at [email protected] at any time with no time restrictions.