Privacy Policy high5my

1. Introduction and Scope

This Privacy Policy is issued by high5my ("We", "Platform") to inform users ("You", "Player") about our practices regarding the collection and processing of personal information. This policy covers all services provided through the high5my.app website, including online slot games, live casino, sports betting and all customer service channels.

We operate under international licensing and recognise that player trust is central to our operations. The personal information you provide to us will be handled carefully, accurately and responsibly in accordance with this policy.

high5my services are for individuals aged 21 and above only. We do not knowingly collect information from individuals below that age. If we find that an account has been registered by someone who does not meet this age requirement, the account will be suspended and the relevant data will be removed.

2. Types of Information Collected

In managing your account and services, high5my may collect the following categories of information:

• Personal Identification Information — full name, date of birth, identity card number (MyKad) or passport, nationality and residential address.
• Contact Information — email address, mobile phone number and mailing address.
• Financial Information — e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), bank account information for FPX, and deposit and withdrawal transaction records.
• Technical Information — IP address, device type, operating system, web browser type, cookie data, session logs and platform usage patterns.
• Gaming Information — betting history, account balance, claimed bonus records, sports activities followed and game statistics.
• Communications — copies of live chat conversations, support emails and any feedback you provide to us.

3. Purpose of Information Use

The information collected is used solely for purposes related to platform operations and services to players, namely:

• Registering and verifying new player accounts, including the identity verification (KYC) process.
• Processing financial transactions such as deposits and withdrawals, and verifying ownership of payment methods.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Maintaining platform security, including detecting fraud, money laundering or bonus abuse.
• Complying with legal, licensing and regulatory requirements applicable to international gambling platform operations.
• Sending account-related notifications, including transaction confirmations, security updates and promotional information (if you have given consent).
• Improving user experience through analysis of aggregated and anonymised platform usage patterns.

4. Information Sharing and Disclosure

high5my does not sell, rent or trade players' personal information to any third party for commercial purposes. However, in certain circumstances, information may be shared with:

• Trusted Service Providers — payment gateway providers, identity verification companies and technology infrastructure providers directly involved in platform operations, subject to strict confidentiality agreements.
• Regulatory Authorities — licensing bodies, law enforcement authorities or government agencies that have legitimate jurisdiction and submit formal requests that comply with applicable legislation.
• Business Transactions — in the event of a merger, acquisition or sale of company assets, players will be notified in advance and their privacy rights will continue to be protected.

All third parties granted access to player data are required to sign a data processing agreement and comply with information security policies that are equivalent to or stricter than those practised by high5my.

5. Data Security Measures

We implement various technical and procedural mechanisms to ensure your information is protected from unauthorised access, loss or misuse:

• All communication between your device and our servers is encrypted using Transport Layer Security (TLS) protocol with 256-bit encryption.
• Account passwords are stored in cryptographic hash form — no high5my employee can view your password in its original form.
• Access to the player database is restricted only to staff who require the information to carry out their official duties.
• Intrusion detection systems (IDS) and firewalls actively monitor network traffic at all times.
• Regular security audits are conducted to identify and address any system vulnerabilities before they can be exploited.

6. Cookies and Tracking Technologies

The high5my website uses cookies and similar tracking technologies to improve functionality and user experience. These cookies can be categorised as follows:

• Essential Cookies — required for basic website operations such as login session verification and form security. These cookies cannot be disabled.
• Performance Cookies — collect anonymised usage data to help us understand how players interact with the platform.
• Functional Cookies — remember your preferences such as language settings, display format and game preferences.

You can control or block cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.

7. Data Retention Period

high5my retains personal information only for as long as it is needed to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and licensing requirements.

Generally, active account records are kept for as long as the account remains active. Once an account is closed or suspended, data related to finances and identity verification may be retained for a period required by applicable legal compliance obligations concerning anti-money laundering and financial records.

Once the retention period ends, data will be securely disposed of using methods that ensure it cannot be recovered.